Refund and Return Policy

Customer satisfaction is important to BRIGHT STATIONERY TRADING SDN. BHD. If you are not satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility

Products may be returned within 7 days from the date of delivery provided that:

• The item is unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

Non-Returnable Items

The following items are generally non-returnable:

• Opened printer consumables
• Customized or special-order products
• Clearance or promotional items

Refund Process

Approved refunds will be processed after inspection of returned items. Refunds may be issued through the original payment method within a reasonable processing period.

Damaged or Incorrect Items

Customers should contact us promptly if products are damaged, defective, or incorrectly delivered so appropriate arrangements can be made.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to damaged or incorrect items supplied by us.